ai99's commitment to responsible gaming
Enjoy entertainment — safely, and within your limits. ai99 puts your protection and wellbeing first.
Why does responsible gaming matter?
Online gaming and betting can be an enjoyable form of entertainment — as long as it stays within the right boundaries. ai99 believes every player has the right to play in a safe environment. Fun is only real when it creates no financial or mental strain.
At ai99, we don't just think about games or bonuses — we think about your long-term wellbeing too. That's why our platform has multiple built-in safeguards to help you stay in control of your play.
Remember, the main purpose of gaming is entertainment — not financial gain. The outcome of every bet or game is uncertain, so never play with money your household depends on.
The ai99 platform is for players aged 21 and above only. Age verification is mandatory during account registration.
ai99's safety tools
We give you tools so you can set your own gaming limits yourself.
Deposit Limit
Set how much you will deposit per day, week, or month in advance. Once a limit is set, it takes effect immediately. Increasing a limit requires a short waiting period — to prevent impulsive decisions.
Session Time Limit
Decide for yourself how long you will play each session. When the set time is up, the platform will automatically alert you and give you the option to log out.
Time-Out Break
If you feel you need a break, take a time-out from 24 hours up to 30 days. During this period your account will be temporarily suspended and no bets or games will be possible.
Self-Exclusion
If you feel gambling is getting out of your control, choose long-term self-exclusion. Activating this feature will completely block access to your ai99 account.
Betting History Review
View your full deposit, withdrawal, and betting history at any time. Keep track of your spending and play with a plan.
24/7 Support
For any issue, contact ai99 via live chat or email. Our support team assists in both Bengali and English — any time, any day.
Recognise the signs of problem gambling
It is not always easy to tell when entertainment is turning into a problem. If any of the following signs appear in you or someone you know, it is time to seek help.
If any of these signs appear, please contact ai99 support or use the time-out / self-exclusion feature.
- You keep playing to recover losses and cannot stop.
- You are betting with money your household needs — food, rent, or medicine money.
- You are hiding your gambling from family or friends.
- You feel restless, angry, or anxious when you cannot gamble.
- You are taking loans or selling assets to fund your betting.
- Gaming is getting in the way of work, studies, or family responsibilities.
- You have tried to stop playing at times but keep failing.
Set your limits — step by step
Using the safety tools at ai99 is very straightforward. Here is a brief summary of each step.
Log In to Your Account
Log in to your account at ai99 and go to the "Account Settings" section.
Open the "Responsible Gaming" section
Find the "Responsible Gaming" option within Settings.
Set a deposit or session limit
Set your preferred daily, weekly, or monthly deposit limit and your daily play time limit.
Choose a time-out or self-exclusion
If you need a break, take a time-out from 24 hours up to 30 days. If the issue feels long-term, choose self-exclusion.
Contact us for help
If setting limits on your own feels difficult, contact ai99 support directly. Chat with us in Bengali via live chat or email [email protected].
Age restrictions and minor protection
ai99 firmly believes that gambling is for adults only. The minimum age to participate on our platform is 21.
This platform is for players aged 21 and above only. Age is verified at the time of account creation. Parents and guardians are urged to take the necessary steps to ensure minors cannot access the platform.
Use parental control software on your device to manage children's and teenagers' internet access. Never share your ai99 account password with anyone, and do not leave your device unattended while logged in.
If a minor has used your account, notify us immediately at [email protected].
Build healthy betting habits
Responsible gaming is not just about avoiding problems — it means making gaming a genuinely enjoyable experience. The following habits can help you have a healthy and pleasant gaming experience.
Set a budget in advance: Decide how much you will spend for each session before you start. Make this decision before depositing at ai99.
Accept losses: The outcome of every game is uncertain. Treat losses as the cost of entertainment — never try to chase them.
Take regular breaks: Avoid playing for long stretches. Take a break of at least 15 minutes every hour.
Don't play on impulse: Do not bet when you are angry, sad, under stress, or under the influence of substances. Play with a clear head, in a normal state of mind.
Don't treat it as a source of income: Online gaming or betting is never a reliable source of earnings — it is entertainment only.
The minimum deposit at ai99 is just ৳300, so you can enjoy the experience on a limited budget and avoid risking large amounts.
Don't hesitate to seek help
If you feel gambling is having a negative effect on your life, seeking help is not a sign of weakness — it takes courage. ai99 is here for you.
Live Chat Support
ai99's live chat is available seven days a week, twenty-four hours a day. Talk to us in Bengali — our trained support team will listen and help you take the right steps.
Email Support
If you are not comfortable talking on live chat, write to us by email: [email protected] — we respond in both Bengali and English, and your privacy is fully protected.
Let the support team know you want to self-exclude or close your account — they will guide you through the process quickly. There is no minimum time requirement — you can make this decision at any time.
Common questions about responsible gaming
Enjoy safely
Have fun at ai99 — cricket betting, slots, or live casino — all responsibly and within your own limits.