Your Privacy Is Our Priority

ai99 is a secure and reliable online entertainment platform serving users in Bangladesh. We place the highest importance on protecting the personal information of our users. It is our commitment to maintain complete transparency about how your data is handled.

This policy applies to the ai99 website, mobile platform, and all associated services. This policy may be updated at any time, and we will notify you appropriately of any changes.

When you register and use services on the ai99 platform, we may collect the following types of information:

1.1 Personal Identity Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (for identity verification where applicable)
• Current address

1.2 Financial Information

• bKash, Nagad, Rocket, Upay account numbers (for transaction processing)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

1.3 Technical Information

• IP address and device type
• Browser and operating system information
• Cookie and session data
• Activity logs on the platform (login times, game activity, etc.)

1.4 Communication Information

• Records of conversations with the support team (live chat or email)
• Messages related to complaints and suggestions

ai99 collects and uses user information only for specific and legitimate purposes. We process your information for the following reasons:

• Account management: Completing registration, verifying identity, and ensuring account security.
• Financial transactions: Processing deposits and withdrawals and maintaining transaction history.
• Service improvement: Analysing user experience to improve the quality of the platform.
• Security and fraud prevention: Detecting suspicious activity and keeping accounts secure.
• Customer support: Providing 24/7 assistance and resolving complaints promptly.
• Implementing responsible gaming policy: Monitoring user activity and helping set limits where needed.
• Legal compliance: Maintaining records in accordance with applicable laws and regulations.

To ensure the security of your information, ai99 follows modern technology and strict processes.

3.1 Technical Security Measures

• All data transfers are secured through SSL (Secure Socket Layer) encryption.
• Stored data is protected by industry-standard encryption technology.
• Firewalls and intrusion detection systems are always active.
• Regular security audits and vulnerability assessments are conducted.

3.2 Organisational Security Measures

• Only authorised staff have access to user information.
• All staff receive training on data protection.
• Data access logs are reviewed regularly.

3.3 Data Retention Period

We retain your information while your account is active and for a defined period after account closure to meet legal obligations. Once that period has passed, the information is securely deleted or anonymised.

ai99 does not share your personal information with third parties except in specific circumstances. Information may be shared in the following cases:

4.1 Service Partners

With payment processors (bKash, Nagad, Rocket, Upay, and bank transfers), technology service providers, and game software suppliers — only the information necessary to carry out the service is shared. These partners are required to comply with a privacy policy equivalent to ours.

4.2 Legal Authorities

Information may be provided to regulatory bodies or law enforcement to comply with court orders, government directives, or applicable legal requirements.

4.3 Fraud Prevention

Limited information may be shared with relevant agencies to prevent serious fraudulent activity or account misuse.

The ai99 platform uses cookies and similar technologies to keep the platform functioning correctly and to improve the user experience.

5.1 Types of Cookies

• Essential cookies: Essential for the basic functionality of the platform — maintaining login sessions, security verification, etc.
• Functional cookies: Used to remember your preferences and settings (such as language or theme).
• Analytics cookies: Help analyse platform usage to improve the quality of the service.

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to not work correctly.

As an ai99 user, you have the following rights over your own information:

6.1 Right to Access

You can find out at any time what information ai99 holds about you and how it is being used.

6.2 Right to Correction

Contact our support team to correct any inaccurate or incomplete information in your account.

6.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained for a specified period due to legal obligations.

6.4 Right to Object to Processing

You may object to the processing of your information for marketing communications or other specific purposes.

6.5 Right to Data Portability

You may request your information in a structured, machine-readable format.

ai99 explicitly does not provide services to persons under the age of 21. The platform is for users aged 21 and above only.

Age verification is mandatory during the registration process. We do not knowingly collect or process the information of anyone under the age of 21. If we become aware that we hold information belonging to a minor, it will be deleted immediately and the associated account will be closed.

For operational purposes, ai99 may process or store your information on servers outside Bangladesh. In such cases we ensure that:

• The relevant organisations comply with adequate data protection standards.
• Appropriate contractual safeguards are in place for the transfer of data.
• The security and privacy of your data is maintained at every stage.

In the event of a data security breach, ai99 will take the following steps:

• Immediate efforts to identify and contain the incident.
• Notifying affected users as quickly as possible.
• Assessing the nature and impact of the breach.
• Notifying the relevant authorities in accordance with applicable law.
• Taking effective measures to prevent similar incidents in the future.

ai99 reserves the right to update this privacy policy when necessary. In the event of any significant change, we will notify you in the following ways:

• A notification will be sent to your registered email.
• You will be informed of the changes when you log in to the platform.
• The updated policy will be published on the website.

Continued use of the platform after the updated policy has been published will be considered as your acceptance of the new policy.

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact our support team:

Our support team provides service in both Bengali and English and will endeavour to process your request as quickly as possible.